Returns
You may request a return within 7 days of receiving your order if:
- The product is damaged, defective, or not as described
- You received the wrong item
- The product is unused, in its original packaging, with all accessories included
To initiate a return, please contact us via phone or email with your order number and reason for return. Our support team will guide you through the return process.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days via your original payment method or bank transfer.
- Refunds are not applicable for items damaged due to customer misuse, accidental damage, or unauthorized repairs.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or unsealed products (e.g., test strips, lancets)
- Items without original packaging or missing accessories
- Products purchased during a sale or promotional discount (unless damaged or faulty)
Exchange Policy
In case of a defective or incorrect item, we’ll offer a free exchange or send a replacement unit, depending on availability.
Contact Us for Returns
📞 Phone: +92-316-7500756
📧 Email: Admin@UmairSurgicals.com
📍 Address: Jhang Sadar, Pakistan